What can I expect now that I have signed a contract?
Now that you have selected your floorplan, lot, and signed the Offer to Purchase your New Homes Specialist will provide you with electronic and hard copies of all your documents. It is your (or your Realtor's) responsibility to get the contract to your mortgage lender.
Generally, most lenders will set up a meeting with you within 24 to 48 hours to meet your loan officer, sign disclosures and issue a commitment letter. Please make sure Riptide receives a copy of your commitment letter as soon as possible as well as all the contact info for your loan officer.
Please see Our Process page for a general sequence of events for all Riptide builds.
After we have moved in who do we contact with any questions about our home?
You should contact Riptide Builders Customer Care Department. There is a contact form on our website (www.riptidebuilders.com). If you're requesting Warranty Service please login in to your client web portal to submit your claim. Please see the Warranty page for step by step instructions.
How does the warranty process work?
Please reference our Warranty Page for details.
How do I set up my mailbox?
Many of our communities have private mailboxes. Most of these communities require new homeowners to contact the management company for that owner's association in order to get mailbox keys. The contact information for the owner's association will be in your Riptide Closing Book you received at the Final Walk.
Otherwise, visit the nearest Federal Post Office with your Closing Settlement Statement to be issued the keys to your community mailbox.
Do I get to meet my builder?
We will set up a mandatory Pre-Construction Meeting for you to discuss the construction process and selections of your home. At this time you will get to meet your Riptide Builder team in person!
Who do I contact if I have a question about my home while it is under construction?
You should contact your Build Superintendent.
Who do I contact after I close to remove a temporary meter from my yard?
You should contact our Client Relations Manager.