Submitting A Claim
To enhance our warranty service, we have also contracted with 2-10 Home Buyers Warranty to handle all of our homeowner warranty requests under their Front Line Warranty Service Program.
Please submit any request, in writing, directly to 2-10 Home Buyers Warranty for processing. Some issues may not be addressed until your 11 month walk-through, for items such as caulking, drywall, painting, trim work and nail pops.
Or mail to: 2-10 Home Buyers Warranty, Attn: Warranty Administration Office, 10375 E. Harvard Ave., Suite 100 Denver, CO 80231
Riptide Builders provides, at no cost to our clients, the 2-10 Home Buyers Warranty® structural home warranty coverage which is HUD-approved and fully transferable.
The 2-10 Home Buyers Warranty® included with a Riptide Builders home covers the following:
- 1 year providing surety coverage against defects in workmanship and materials,
- 2 year warranty providing systems surety coverage for defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating and mechanical systems,
- 10 year warranty providing coverage for structural defects to load-bearing components protecting properties right from the closing day.
What is a “structural defect”?
A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW warranty booklet.
Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria and have their construction practices reviewed. Membership in a highly respected warranty company like 2-10 Home Buyers Warranty® is a mark of quality. The biggest advantage to buying a home from a 2-10 HBW builder like Riptide, is in the quality of our craftsmanship and our ability to provide the best new home structural warranty. Our clients can breathe a sigh of relief knowing that the construction standards are defined and there is a warranty insurer to stand behind our promise.
The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home. It is a selling feature should clients wish to sell in the future.
Protection When It’s Needed
The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many clients realize.
Repairs to Surrounding Components Are Covered
If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and clients are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.
To help us with client questions, 2-10 Home Buyers Warranty® employs an administration team. The team helps determine whether an issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Client enjoy the confidence of knowing their home is protected for 10 years.