What is an Emergency?
An emergency is defined as anything that would threaten the life, safety or health of the occupants of a home, prohibit the occupants from using the home, or that is causing immediate extensive damage to the home. Most emergencies will pertain to the electrical, plumbing, heating or cooling portions of the home.
The following are examples of emergencies requiring immediate attention:
• A TOTAL STOPPAGE of the plumbing sewer system, after the homeowner has attempted to clear the blockage by plunging.
• A WATER LEAK that requires the entire water service to be shut off at the meter to avoid serious damage to the home or its furnishings.
• A COMPLETE LOSS OF HEAT during the cold winter months, causing a temperature of 60 degrees or lower.
• A COMPLETE LOSS OF AIR CONDITIONING, creating an indoor temperature of 85 degrees or higher.
• A TOTAL LOSS OF ELECTRICITY after the homeowner has checked all electrical breakers and has called the power company to verify there isn’t an outage.
• Any situation that ENDANGERS THE OCCUPANTS of the home.
The following are examples of NON-EMERGENCY claims:
• Roof leaks and window leaks – Although these can cause considerable damage, they are not an emergency because the leak cannot be repaired during inclement weather or while the material is still wet.
• Incomplete service work.
Handling Emergency Claims
Each homeowner is provided with a list of telephone numbers for the contractors who performed the construction of the mechanical portions of the home (electrical, plumbing and HVAC).
The homeowner should call the appropriate number of the contractor first during the emergency. Then call the Riptide Warranty Emergency number at 910-444-1097.
Once the emergency has passed, the homeowner is responsible for submitting the claim to 2-10 Home Buyers Warranty at the email listed below.
It is highly recommended the homeowner photo or video document the issues related to the emergency claim in case 2-10 Home Buyers Warranty doesn’t cover the damage so the homeowner can submit to their insurance company.
Submitting A Standard Claim
To enhance our warranty service, we have also contracted with 2-10 Home Buyers Warranty to handle all of our homeowner warranty requests under their Front Line Warranty Service Program.
Please submit any request, in writing, directly to 2-10 Home Buyers Warranty for processing. Some issues may not be addressed until your 11 month walk-through, for items such as caulking, drywall, painting, trim work and nail pops.
Or mail to: 2-10 Home Buyers Warranty, Attn: Warranty Administration Office, 10375 E. Harvard Ave., Suite 100 Denver, CO 80231
Riptide Builders provides, at no cost to our clients, the 2-10 Home Buyers Warranty® structural home warranty coverage which is HUD-approved and fully transferable.
The 2-10 Home Buyers Warranty® included with a Riptide Builders home covers the following:
1 year providing surety coverage against defects in workmanship and materials,
2 year warranty providing systems surety coverage for defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating and mechanical systems,
10 year warranty providing coverage for structural defects to load-bearing components protecting properties right from the closing day.
What is a “structural defect”?
A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW warranty booklet.
Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria and have their construction practices reviewed. Membership in a highly respected warranty company like 2-10 Home Buyers Warranty® is a mark of quality. The biggest advantage to buying a home from a 2-10 HBW builder like Riptide, is in the quality of our craftsmanship and our ability to provide the best new home structural warranty. Our clients can breathe a sigh of relief knowing that the construction standards are defined and there is a warranty insurer to stand behind our promise.
The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home. It is a selling feature should clients wish to sell in the future.
Protection When It’s Needed
The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many clients realize.
Repairs to Surrounding Components Are Covered
If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and clients are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.
To help us with client questions, 2-10 Home Buyers Warranty® employs an administration team. The team helps determine whether an issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Client enjoy the confidence of knowing their home is protected for 10 years.