Riptide Builders provides at no cost to the client the complete 1-2-10 warranty coverage. Our 1 year warranty provides surety coverage against defects in workmanship and materials. Our 2 year warranty provides systems surety coverage for defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating and mechanical systems. Our 10 year warranty provides coverage for structural defects to load-bearing components protecting properties right from the closing day. The 2-10 Home Buyers Warranty® structural home warranty coverage are HUD-approved and fully transferable.  

What is a “structural defect”?

A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW 307 warranty booklet.

Be Worry-Free

Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria. Builders will have their construction practices reviewed. Membership in a highly respected warranty company is a mark of quality. Homeowners are protected if their builder has a financial setback. This can leave distraught homeowners in a tough spot if damages materialize.

Adds Value

The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home.
It is a selling feature should the homeowner sell in the future.

Protection When It’s Needed

The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many homeowners realize.

Repairs to Surrounding Components Are Covered

If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and homeowners are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.

Warranty Administration

To help with homeowner questions, warranty companies employ a warranty administration team. The team helps homeowners determine whether their issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Homeowners enjoy the confidence of knowing their home is protected for 10 years.
 

defining the 2-10 warranty

Coverage Comparison

We're happy to provide our Comprehensive Coverage Pocket Guide that explains the difference between Homeowners insurance, Home Warranty Service Agreements and New Construction Structural Warranties.

Click here to download the PDF!

 

Here is a brief overview of the steps of a standard warranty claim.

A.      Client makes full, complete warranty submission via our Client Portal here.

B.      Each item is entered with ample detail and photos.

C.      Each item references the page number, topic, and observation that pertains to this item from the Limited Builder Warranty Agreement, i.e., Page 3, Concrete, 1. Observation – Cracks appear in control joints of finished concrete. The client takes a few pictures of the requested item and labels them appropriately.

D.      Riptide Builders reviews the claim.

E.       We then message you through the Client Portal with any questions we may have to confirm we have a complete warranty request. We will not accept partial or ongoing submissions. Only complete submissions are accepted for your 30-day and 1-year warranty requests.

F.       Riptide Builders decisions your request via the Client Portal within 72 hours of your complete warranty submission.

G.     The Warranty Team then requests a window of time to resolve the issue(s), typically within 1-2 weeks of submission. For example, May 5th between the hours of 10-3.

H.      Upon confirmation of a date and time, we will coordinate with our trades to resolve all approved items within that timeframe. Unexpected circumstances are possible and from time to time we may discover an issue may require additional time than anticipated, or possibly an additional visit. Riptide Builders will make every effort to remedy all warranty claims within the agreed upon time window.

I.        When repairs are complete a Riptide Representative will update the software to reflect the completion of the each item on the warranty request.

J.        You will be notified via email to login to the Client Portal and verify the items are completed to your satisfaction.



The purpose of this web-based application is to offer you the best possible service. Riptide Builders is confident that this tool is an excellent solution ensuring all the various members of our team along with our trades are working together with you to resolve any warranty issues.

We thank you in advance for your cooperation. Shall you need help or if you have questions on how to properly utilize the software please call a Riptide Representative at 910.579.7778.

Please utilize the Client Portal to log your claim in addition to calling our main office line at 910.579.7778. You can also contact any Riptide Builders staff member directly.

An emergency is defined as anything that would threaten the life, safety or health of the occupants of a home, prohibit the occupants from using the home, or that is causing immediate extensive damage to the home.

The following are examples of emergencies requiring immediate attention:

  • A TOTAL STOPPAGE of the plumbing sewer system, after the homeowner has attempted to clear the blockage by plunging.
  • A WATER LEAK that requires the entire water service to be shut off at the meter to avoid serious damage to the home or its furnishings.
  • A COMPLETE LOSS OF HEAT during the cold winter months, causing a temperature of 60 degrees or less.
  • A COMPLETE LOSS OF AIR CONDITIONING, creating an indoor temperature of 85 degrees or more.
  • A TOTAL LOSS OF ELECTRICITY after the homeowner has checked all electrical breakers and has called the power company to verify an outage.
  • Any situation that ENDANGERS THE OCCUPANTS of the home.