Submitting A Claim

To enhance our warranty service, we have also contracted with 2-10 Home Buyers Warranty to handle all of our homeowner warranty requests under their Front Line Warranty Service Program. 

Please submit any request, in writing, directly to 2-10 Home Buyers Warranty for processing. Some issues may not be addressed until your 11 month walk-through, for items such as caulking, drywall, painting, trim work and nail pops.


Fax:       303-306-2239

Or mail to:  2-10 Home Buyers Warranty, Attn:  Warranty Administration Office, 10375 E. Harvard Ave., Suite 100 Denver, CO 80231

What's Covered?

Riptide Builders provides, at no cost to the client, the 2-10 Home Buyers Warranty® structural home warranty coverage which is HUD-approved and fully transferable.  Please click here to download a copy of our 2-10 Warranty Manual.

The 2-10 Home Buyers Warranty® included with your Riptide Builders home covers the following:

  • 1 year providing surety coverage against defects in workmanship and materials,
  • 2 year warranty providing systems surety coverage for defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating and mechanical systems,
  • 10 year warranty providing coverage for structural defects to load-bearing components protecting properties right from the closing day. 

What is a “structural defect”?

A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW 307 warranty booklet.

Be Worry-Free

Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria. Builders will have their construction practices reviewed. Membership in a highly respected warranty company is a mark of quality. Homeowners are protected if their builder has a financial setback. This can leave distraught homeowners in a tough spot if damages materialize. To keep your home in the best possible shape, Riptide Builders recommends you download this FREE home guide on how to best maintain your new home.

Adds Value

The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home. It is a selling feature should the homeowner sell in the future.

Protection When It’s Needed

The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many homeowners realize.

Repairs to Surrounding Components Are Covered

If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and homeowners are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.

Warranty Administration

To help with homeowner questions, warranty companies employ an administration team. The team helps homeowners determine whether their issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Homeowners enjoy the confidence of knowing their home is protected for 10 years.

defining the 2-10 warranty

Coverage Comparison

We're happy to provide our Comprehensive Coverage Pocket Guide that explains the difference between Homeowners insurance, Home Warranty Service Agreements and New Construction Structural Warranties.

Click here to download the PDF!